Pissed off users = progress

11 Feb

“If you create a platform on the internet, if your users start screaming in rage on Twitter or in their blogs about something you’ve done, rejoice. You matter. You are successful vs. your 50 potential competitors who no one cares about enough to complain. Now, listen. Respond. Fix it.”

Just because you can make money from something doesn’t mean you should, and other rules of the web | Rex Hammock’s

One Response to “Pissed off users = progress”

  1. Dara February 13, 2012 at 00:01 #

    Provocative point, on par with the adage that there is no such thing as “bad” publicity. Certainly businesses like Bank of America and GAP have been forced to respond to customer outrage about a particular decision about fees and logo, respectively.

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